returns

We hope that you love your ONYX boutique purchase. But in the event that your purchase somehow wasn’t perfect, we’ve made it as simple as possible to return items to us.

ONYX Returns
Returns of full-priced merchandise can be accepted within 14 calendar days of receipt of purchase. A Store Credit will be issued for the full amount paid and must be accompanied by the original receipt with the merchandise in the original condition, and with all price tags fully affixed as they were at time of purchase . All purchases of sale merchandise, pierced earrings, hosiery, undergarments and swimwear and shoes are final sale. Gift cards cannot be returned. Store credits cannot be replaced if lost or stolen.
PLEASE NOTE: All sale purchases are FINAL. Returns and/or exchange requests on sale merchandise will not be accepted.

ONYX Exchanges
If you are looking for a different size and/or color for an item already purchased, simply return the item in its original condition accompanied by the original receipt, and with all price tags fully affixed as they were at time of purchase, and place a new order for the desired item. We want you to find the best possible item to suit you!